Introduction: We are a family run business with values of fairness and getting the best results for our clients. With international travel, complications may arise and in keeping with industry standards we do have a set of terms and conditions outlined below. Rarely do these terms and conditions come into play and we will always find an amicable solution for our clients. We are one of the few tour operators who will assist to recoup as much of the trip funds paid and allow our clients to reuse or transfer this as future credit within 18 months of cancellation. A specialized Travel Insurance policy is strongly recommended and provides peace of mind for any potential cancellation or travel disruption which may occur. We can assist with Travel Insurance queries through an approved third party based in the US but you are welcome to use any third party for travel insurance.
It is important to note that all prices quoted are in Euros, Pounds or US Dollars, subject to availability and confirmation of tour taking place. Upon receipt of your booking deposit we will confirm costs and begin booking all aspects of your trip itinerary.
1.2 Payment Process
Leisure Travel Clients: In order to secure your booking, a 30% non-refundable deposit is required.
Golf Travel Clients: In order to secure your booking, a 60% non-refundable deposit is required.
Masters or Open (British): All payments are non-refundable.
The amount of the requested deposit payment will vary depending on the tour itinerary, time lapse before departure and the number of guests. The remainder of the balance is due no later than 90 days prior to your tour commencing. All prices are quoted in Euros, Pounds Sterling or US Dollars. Payment can be made by major credit card (Visa, MasterCard or Amex), bank cheque or draft, wire transfer. Credit card payments incur a 3 % processing fee with the exception of where a client is prepaying in euros or Pounds Sterling. These terms apply regardless of whether your tour was purchased through a travel agent or third party.
Enquire> Book 30%-60% deposit paid immediately
Full Payment - deposit = Due 12 weeks/90 days or more prior to arrival.
A confirmed itinerary and email will be provided following deposit payment. In an effort to reduce paper waste our office may only post documentation should it be necessary of specifically requested by clients. A final itinerary will generally be provided 10-14 days prior to your arrival by email. You can request this sooner but our driver scheduling is subject to change for airport transfers and certain tours.
Note: If your trip arrival is within 4 months of booking date, we will request full payment on most occasions to reduce administration.
In today’s ever changing international business, political and economic climate - Factors beyond our control including acts of God can influence and interrupt travel plans. In the event of cancellation of any part of your tour, communication must be provided by email/fax followed by written confirmation. The following cancellation charges apply based on the notification table below:
• up to 8 weeks prior to the arrival, 30% of total costs
• up to 8 weeks prior to the arrival, 60% of total costs
Event Travel (Masters & The Open)
While we will try to facilitate goodwill gestures from our suppliers, we strongly advise a specialty travel insurance policy - Information of which can be found on our website. Any funds available for credit following a cancellation scenario will be made available in the form of a credit for future travel which can be used up to 18 months following the date of cancellation.
1.4 Refunds / Credit Notes
Any credit owed by Emerald Elite Ltd to clients because of an agreed refund, will be processed within 60 days following the initial cancellation. Refunds/Credit Notes will be processed according to the cancellation terms in section 1.3.
1.5 Change requests
We will try to accommodate all reasonable changes requested. Any change required after the initial deposit may be subject to a $100 administrative charge. Change requests can be arranged only be accommodated with the cooperation of our supplies and email confirmation of Emerald Elite Ltd. As some of the tour components we purchase on your behalf can be non-refundable we will do our best to accommodate the changes without incurring a loss.
In the event that we arrange car hire on your behalf the following conditions apply:
• Our vehicles are insured to International standards
• In the event of a vehicle breakdown, no refund will be applied for the time lost. We will do everything in our power to ensure this does not happen and provide a replacement vehicle within the day - Typically within hours. Our vehicles are maintained to national annual car testing standards.
• Passengers may incur valet charges of 200 USD for costs relating to soiling or damage within the vehicle.
We reserve the right to provide a suitable vehicle according to the size of the group.
1.7 Travel Insurance
In today’s ever changing international business, political and economic climate - Factors beyond our control including acts of God can influence and interrupt travel plans. We strongly recommend all our guests arrange for travel insurance prior to arriving in Britain or Ireland. We are not responsible for loss, damage or theft of personal belongings and equipment, personal injury and illness. Travel Insurance information can be viewed on our website or by email firstname.lastname@example.org to request this information or purchase through any third party.